Always love the coffee! It was also shipped in a timely manner and came sooner than expected. Customer service never dissappoints :)
The coffee is fantastic. My morning's are off to a great start when I brew Quills.
The shipping and customer service, however, were unacceptable. I ordered my coffee on a Wednesday morning, expecting it to arrive on Friday, or Saturday. I checked on the status of the shipment on Friday, it hadn't left the facility. I sent an email to Justin who said that USPS didn't pick up Thursday, which caused the delay. I informed him that the order was confirmed Wednesday, not Thursday; he said nothing in response to that part. I requested that if the order wasn't overnighted, I'd like a refund on the shipping. Justin said he'd take care of it.... I received my coffee Monday afternoon, and no refund was given.
Although the coffee is great, I'll never order from Quills again due to the unacceptable Customer Service.
I wait all year for Quills to drop natural processed coffees. This one is one of the best I've had. If you liked the El Eden, Mexico, you are going to love this.